Documentation is available on the SiteNow website. Most of our documentation refers to both SiteNow v2 and SiteNow v3. We also have some version specific documentation. 

SiteNow v2  

SiteNow v3

To check what version your site is on, login and check what version is listed in the menu at the upper left of the screen.

The web team offers SiteNow v3 tutorial sessions via Zoom. Each session covers the basics of building effective digital content in SiteNow v3. It's also an opportunity to ask questions and address any feedback you may have regarding the new Layout tool. In future, the sessions will become a workshop space for site users to discuss digital content ideas and works-in-progress. 

More training information can be found on the UI Web Community website.

If you need assistance with a particular issue, first check out our documentation and if that doesn’t help, we suggest contacting the ITS HelpDesk and describing what you are trying to do. One of our team members should be able to respond to the issue.

Webmasters within a website can add and grant access to other users that have a valid HawkID. See User Management and Roles. Please try to reach out to the website owner first to obtain access.

In order for us to step in and provide access, we will reach out to the most recently active webmaster on the site and ask for approval before granting access.

In cases where the site owners are no longer with the University of Iowa and are unreachable, you must provide us with certain details that prove you are associated with the department/organization/group related to the site before you are given access.

We currently do not support the placement of social media timeline widgets like Facebook and Twitter.

While we haven't ruled out supporting them in the future, here are a few things to consider:

• There are accessibility issues with both the Facebook and Twitter widgets.
• More browsers and browser extensions are blocking the render of these widgets by default through "do not track" concerns.
• There have been some usability studies that suggest website visitors don't care to scroll through external content and that if they are interested in a website's social media presence they connect through links on the website or directly through their platform of choice.

Alternatively, we do provide embed options for individual Facebook posts, Youtube and Vimeo videos and Twitter "tweets." Also, we provide a "Social Media" menu where you can provide links/icons to social media pages that is displayed in the footer of the website.

We have noted on our Request Site form to contact us if you want to transition your site from SiteNow v2 to SiteNow v3.

There are a few options for how to do this. We can wipe your v2 site and reinstall a v3 website on top of it. Or, we can install a v3 site on an internal-production domain which will allow you to reference and manually move content from your SiteNow v2 website. Lastly, we can turn on the SiteNow V2 to V3 Converter Tool, which allows you to convert your existing site content in place. 

This is a generic message displayed by our hosting provider. In most cases, this just a temporary situation that should be resolved by itself, however in situations longer than an hour, please contact us and provide the website or specific URLs affected.