This guide provides general documentation for the SiteNow V2 and V3 platform. For documentation and support articles related to SiteNow V1, visit the ITS SiteNow site.

Getting Started



Click the login link in the footer of the site.



Once there, click the HawkID Login link. This will redirect you to the single- sign-on page for HawkID authentication. Enter your credentials and you will be redirected back to your site.



Once logged in, you will be assigned a role. The default roles are viewer, editor, publisher and webmaster. Viewers can see unpublished content. Editors are mostly responsible for content management. Publishers and Webmasters have elevated permissions to handle more administrative tasks, like managing users.

To learn more about user roles, read our Content Moderation documentation



The administrative toolbar gives you quick access to the most important administrative pages. You will see different toolbar items based on your role.

At the top left in the toolbar, you'll see the words "Manage (prod)" - this indicates what environment you are in. Some SiteNow customers may access their site in another environment like dev or stage.