The SiteNow platform is comprised of custom solutions built on top of several open-source projects. Sometimes issues arise that cannot always be addressed immediately because they rely on a solution that comes from the open-source community. We do what we can to document, workaround and temporarily patch issues here. Below is list of known issues that affect the majority of SiteNow v2/v3 websites. Please contact us to report additional issues and/or workarounds.

Issue:

Inline elements do not display correctly within the WYSIWYG text editor resulting in stacked elements.

Workaround: If aligned (e.g. image setting), the element should display correctly in preview and on content display.

Issue:

There are issues concerning with CKEditor’s Table resize. The table resize (dragging width/height of table/cells) works in the editor but is stripped with filtered_html because it uses the style attribute which is a known XSS vulnerability.

Workaround: Tables are responsive by default and will fill the parent container. See our table documentation for more options.

Issue:

When you add an item to a details container or flexbox container in webform the ‘add element’ button on the container will disappear.

Workaround: By clicking edit on the container and then closing the edit panel, or by simply creating the element on the top level and dragging it underneath the desired container.

Issue:

When adding images to an image gallery, there is an issue when adding a link to the global caption where both the link configuration modal and the image upload modal are dismissed without finishing the image upload.

Workaround: You can add global image caption links as a follow-up step on the Content > Media overview page when you edit the image.

Issue:

When managing menus, if there are too many menu items, the server is unable to process the 'Save' and results in a temporarily unavailable message.

Workaround: Manage the menu items through their page editing interface or if you are able to load the menu management interface edit the menu items individually instead of as a whole. Contact us regarding an add-on that could help based on the size of your menu.

Issue:

When replacing files, metadata associated with the file might not get updated right away causing misinformation related to file size, dimensions and stale image previews.

Workaround: Clearing browser cache can clear up some issues related to this, but not all. We are following Drupal core issues related to this. Contact us to have cache on your site manually purged. See our replace and caching documentation for more information

Issue:

Multiple banner blocks (V3) using a video background with different autoplay settings will not function as expected. They will all either autoplay or not autoplay.

Workaround: Only place one banner block with video background on a page.

Issue:

Webform creates duplicate submissions.

Workaround: We believe this has to do with the confirmation settings on the webform. Inline and Modal seem to cause this issue. Switching to Message seems to resolve the issue.

Issue:

Saving a redirect without changing focus out of the "path" field triggers an error saying "Path field is required."

Workaround: Click or tab focus out of the "path" field before clicking the save button.

Issue:

For webform email handlers, the "From name" field cannot include special characters. This defaults to the site name token. We are tracking an upstream fix for this issue.

Workaround: Use a custom from name that does not include special characters.

Issue:

In Layout Builder, using the "Layout: Grid 3 x 2" and "Layout: Grid 1 x 3" will only work if applied to a one column section. Using these on a two, three, or four column layout will produce unexpected results.

Workaround: Only use on a one column layout.

Issue:

For webform email handlers, the "From email" custom value does not work with multiple email addresses.

Workaround: Use a from address using a shared inbox or create multiple email handlers for each from address required.

Issue:

Spam protection (Antibot) on webforms is preventing navigation on multi-step forms.

Workaround: Turn on AJAX within the webform's settings.

Issue:

Too many layout builder blocks within a section or a page can cause a degraded editing experience and possible out of memory errors for visitors.

Workaround: Structure layout content across more than one page.

Issue:

Webmasters get an access denied message when trying to manage people at /admin/people

Workaround:

Contact us to have us clear the website cache.

Issue:

When trying to login, users see a "HTTP Status 400 - Bad Request" message in their browser.

Workaround:

Clear your browser cookies: https://its.uiowa.edu/support/article/719.

Issue:

Processing issues when trying to upload images as content or through web forms.

Workaround:

Certain images are currently not compatible with our service due the structure of their EXIF data. While we work to update related dependencies, try re-saving the image before upload or use a compression service like https://compressor.io/.

Issue:

Two-column layouts disappear from the layout builder interface or existing two-column rendered content displays as a single column to visitors.

Workaround:

Contact us to have us clear the website caches.

Issue:

When adding images to an image gallery, there is an issue when adding a link to the global caption where the link balloon cannot be dismissed.

Workaround: You can add global image caption links as a follow-up step on the Content > Media overview page when you edit the image.

Issue:

There is a new link button on image media that does not properly set link attributes. This leads to broken links (linking a media file) or advanced link options not being added.

Workaround:

Avoid using the link button on media images for now and instead use the previous method for wrapping a link around an image