Known Issues

The SiteNow platform is comprised custom solutions built on top of several open-source projects. Sometimes issues arise that cannot always be addressed immediately because they rely on a solution that comes from the open-source community. We do what we can to document, workaround and temporarily patch issues here. Below is list of known issues that affect the majority of SiteNow v2/v3 websites. Please contact us to report additional issues and/or workarounds.

Issue:

There are issues with embedding content within the WYSIWYG text editor with certain versions of Chrome. Possible issues include:

  • After embedding a file into the content area, you can’t type or advance the cursor from the file focus.
  • Tabbing or arrow keys do not work.
  • The embed media window doesn’t close after reopening.

Workaround: We recommend using another browser.

Issue:

Inline elements do not display correctly within the WYSIWYG text editor resulting in stacked elements.

Workaround: If aligned (e.g. image setting), the element should display correctly in preview and on content display.

Issue:

There are issues concerning with CKEditor’s Table resize. The table resize (dragging width/height of table/cells) works in the editor but is stripped with filtered_html because it uses the style attribute which is a known XSS vulnerability.

Workaround: Allowed classes in WYSIWYG.

Issue:

There is an error when selecting two or more images from entity browser in WYSIWYG.

Workaround: No workaround for now. To avoid this, don’t try to select more than one image at a time.

Issue:

When you add an item to a details container or flexbox container in webform the ‘add element’ button on the container will disappear.

Workaround: By clicking edit on the container and then closing the edit panel, or by simply creating the element on the top level and dragging it underneath the desired container.

Issue:

For some websites, the SiteNow Articles Monthly Archive block is sorted with the oldest date first instead of the newest.

Workaround: Please contact us with your website URL and we will manually update the configuration.

Issue:

When adding images to an image gallery, there is an issue when adding a link to the global caption where both the link configuration modal and the image upload modal are dismissed without finishing the image upload.

Workaround: You can add global image caption links as a follow-up step on the Content > Media overview page when you edit the image.

Issue:

When managing menus, if there are too many menu items, the server is unable to process the 'Save' and results in a temporarily unavailable message.

Workaround: Manage the menu items through their page editing interface or if you are able to load the menu management interface edit the menu items individually instead of as a whole.

Issue:

When replacing files, metadata associated with the file might not get updated right away causing misinformation related to file size, dimensions and stale image previews.

Workaround: Clearing browser cache can clear up some issues related to this, but not all. We are following Drupal core issues related to this.

Issue:

Google Analytics module isn't tracking site after Google Analytics 4 release.

Workaround: No workaround for now.