The SiteNow platform is comprised custom solutions built on top of several open-source projects. Sometimes issues arise that cannot always be addressed immediately because they rely on a solution that comes from the open-source community. We do what we can to document, workaround and temporarily patch issues here. Below is list of known issues that affect the majority of SiteNow v2/v3 websites. Please contact us to report additional issues and/or workarounds.

Issue:

There are issues with embedding content within the WYSIWYG text editor with certain versions of Chrome. Possible issues include:

  • After embedding a file into the content area, you can’t type or advance the cursor from the file focus.
  • Tabbing or arrow keys do not work.
  • The embed media window doesn’t close after reopening.

Workaround: We recommend using another browser.

Issue:

Inline elements do not display correctly within the WYSIWYG text editor resulting in stacked elements.

Workaround: If aligned (e.g. image setting), the element should display correctly in preview and on content display.

Issue:

There are issues concerning with CKEditor’s Table resize. The table resize (dragging width/height of table/cells) works in the editor but is stripped with filtered_html because it uses the style attribute which is a known XSS vulnerability.

Workaround: Allowed classes in WYSIWYG.

Issue:

There is an error when selecting two or more images from entity browser in WYSIWYG.

Workaround: No workaround for now. To avoid this, don’t try to select more than one image at a time.

Issue:

When you add an item to a details container or flexbox container in webform the ‘add element’ button on the container will disappear.

Workaround: By clicking edit on the container and then closing the edit panel, or by simply creating the element on the top level and dragging it underneath the desired container.

Issue:

For some websites, the SiteNow Articles Monthly Archive block is sorted with the oldest date first instead of the newest.

Workaround: Please contact us with your website URL and we will manually update the configuration.

Issue:

When adding images to an image gallery, there is an issue when adding a link to the global caption where both the link configuration modal and the image upload modal are dismissed without finishing the image upload.

Workaround: You can add global image caption links as a follow-up step on the Content > Media overview page when you edit the image.

Issue:

When managing menus, if there are too many menu items, the server is unable to process the 'Save' and results in a temporarily unavailable message.

Workaround: Manage the menu items through their page editing interface or if you are able to load the menu management interface edit the menu items individually instead of as a whole.

Issue:

When replacing files, metadata associated with the file might not get updated right away causing misinformation related to file size, dimensions and stale image previews.

Workaround: Clearing browser cache can clear up some issues related to this, but not all. We are following Drupal core issues related to this.

Issue:

Multiple banner blocks (V3) using a video background with different autoplay settings will not function as expected. They will all either autoplay or not autoplay.

Workaround: Only place one banner block with video background on a page.

Issue:

Webform creates duplicate submissions.

Workaround: We believe this has to do with the confirmation settings on the webform. Inline and Modal seem to cause this issue. Switching to Message seems to resolve the issue.

Issue:

There are issues with uploading files while using Safari versions 14.0.0/1/2. The "Choose files" button does not function, and no files are able to be chosen. This may or may not be limited to the Mojave operating system.

Workaround: Use another browser. Drag-and-drop functionality may work for some users. More information can be found in Apple discussion forums.

Issue:

The webform date input does not display a datepicker in Safari or IE as those browsers do not support the HTML date element.

Workaround: The input will still work as long as a date string is entered in the correct format of YYYY-MM-DD. For example, 2021-03-03. Another option is to switch the webform date element to a date list which will render individual select lists for the year, month, etc. 

Safari should support date elements in an upcoming release. IE will never support it and users are advised to switch to Microsoft Edge or other modern browser.

Issue:

Saving a layout builder page with link-wrapped images causes a "temporarily unavailable" message and doesn't publish changes.

Workaround: Within layout builder, view source on any WYSIWYG areas and remove any empty anchor attributes (e.g. data-* attributes, id, rel and title).