FAQ

We have separate documentation based on the SiteNow platform. If you are unsure which platform your site was built on, feel free to contact us.

SiteNow v1  - also known as "SiteNow Standard".

SiteNow v2

"SiteNow Custom" websites can refer to SiteNow v1 documentation for some things, but ultimately, these sites were developed based on custom requirements from the site owner and may differ from SiteNow v1. Contact us to find out if any documentation was written specific to your website.

The SiteNow v1 platform will not be supported after November 2021. ITS has developed SiteNow v2 as a replacement for websites to migrate to.

There is no requirement that websites need to stay within the SiteNow service.

Webmasters within a website can add and grant access to other users that have a valid HawkID. See User Management and Roles. Please try to reach out to the website owner first to obtain access.

In order for us to step in and provide access, we will reach out to the most recently active webmaster on the site and ask for approval before granting access.

In cases where the site owners are no longer with the University of Iowa and are unreachable, you must provide us with certain details that prove you are associated with the department/organization/group related to the site before you are given access.